What will happen if pre-shipment sample is rejected?
The buyer will have the option to approve or reject the pre-shipment sample sent
Handling pre-shipment samples
When pre-shipment sample is requested, the support team will contact the seller for the sample. It will be cupped by a third-party and the score will be added on the platform and will be approved. If the buyer also wants to order a pre-shipment sample, our support team will contact you Wait for the buyer […]
Handling a received price request
1. Navigate to requests from the left sidebar of the home page 2. On the request page, the sent and the received requests are listed. The list can be filtered by clicking the drop-down icon on the right side of the page. 3. Under the received requests, price requests are found. Click on the request […]
Grading request
At CropConex we work with various partners in the business. One of the various services provided through the platform is grading service. With a few easy steps, you may request grading for a lot that you registered on the platform. 1. From the home page navigate to “Samples” 2. On samples page you will find […]
Documents required from seller for order fulfillment
After signing a contact there are pre-shipment and post-shipment documents that needs to be uploaded for order fulfillment.
What to expect after a listing is published?
Your offering will be released in the marketplace once it has been verified and authorized by CropConex. Following the release, you need to prepare for sample orders, estimate requests, and other communications from buyers. You should be able to check both your email and your CropConex account for any notifications you may receive from buyers.
Edit Listings
1. Navigate to my shop from the home page 2. Go to coffee listing from the tab at the top 3. All the published coffee listings are available on this page 4. Click on the three dots located on the right end of the coffee listing you want to edit 5. Choose edit info from the drop-down list […]
Listing Coffee
To list and sell coffee in the marketplace first it is important to upload and verify legal documents such as a business license. In addition, making sure that there is enough stock listed on the lot is necessary. 1. Go to my shop on the home page. 2. On the top menu, select Coffee Listings […]
What happens after sending a grading request?
When you made a grading request for the lot you have registered on your account, we will assign a grader for your request. When your request is accepted your will receive a notification on your CropConex account and on your email. You will also be notified after the analysis is completed so you can see […]
How to handle a re-opened negotiations?
Once the buyer offer a price and the seller accepted the price, there is an option to re-open negotiation from the buyer’s side.
